CS
Chantall S
1 reviews | Active since Sept 2014
22 Apr 2015, 13:52
MTN DATA CHARGES INCORRECT FOR THREE CONSECUTIVE M
I have querried my data charges on my mtn data contract, for three consecuitve months already now, since it was just being way to high. An error on MTN's side. No explanantion for it at all, just saying that my account would be was credited. How is this happening and to how many other consumers is this also happening. If it is a techical error it should be corrected. And what is happening to the data that is left on the account now. I dont get any feedback from MTN on it, need to contact the 808 call centre myself. One wait for up tp 30 minutes for a call to be answered and then calls are cut before an answer could be obtained. This is a *******. I am for sure cancelling my contracts with MTN.
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MTN South Africa's replyOfficial
06 May 2015, 14:55Hello ChantallB,
We are truly sorry for the inconvenience caused and for the delayed response. It was never our intention to have dissatisfied you in any way.
We've perused the account and see that you were charged an incorrect out of bundle rate as you did not receive the provisioned 300MB data bundle.
A credit of R623.94 including VAT was approved and refunded to your banking account on the 5th of May 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response. It was never our intention to have dissatisfied you in any way.
We've perused the account and see that you were charged an incorrect out of bundle rate as you did not receive the provisioned 300MB data bundle.
A credit of R623.94 including VAT was approved and refunded to your banking account on the 5th of May 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply06 May 2015, 14:55
Official
Hello ChantallB,
We are truly sorry for the inconvenience caused and for the delayed response. It was never our intention to have dissatisfied you in any way.
We've perused the account and see that you were charged an incorrect out of bundle rate as you did not receive the provisioned 300MB data bundle.
A credit of R623.94 including VAT was approved and refunded to your banking account on the 5th of May 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delayed response. It was never our intention to have dissatisfied you in any way.
We've perused the account and see that you were charged an incorrect out of bundle rate as you did not receive the provisioned 300MB data bundle.
A credit of R623.94 including VAT was approved and refunded to your banking account on the 5th of May 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,