NS
Nikita S
1 reviews | Active since Jul 2020
07 Jul 2020, 16:50
MTN DATA CANCELLATION
Absolutely disgusted by the **************** from MTN. I canceled my data contract via the retentions department, I was notified that my mtn sim was ported to prepaid however I am still getting debited since March. I can never get through to an agent at the call center. I keep getting the same automated emails when I lodge a complaint via the website. FRAUSTRATED and desperate for a refund of MY money!!!
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Replies (2)
MTN South Africa's replyOfficial
09 Jul 2020, 08:52Good day Nikita S,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with your MTN contract cell number as well as your ID number so that we may assistance your further.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with your MTN contract cell number as well as your ID number so that we may assistance your further.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply09 Jul 2020, 08:52
Official
Good day Nikita S,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with your MTN contract cell number as well as your ID number so that we may assistance your further.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly provide us with your MTN contract cell number as well as your ID number so that we may assistance your further.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
NS
Nikita S's updateReviewer Update
09 Jul 2020, 16:00Hi, its ***. My i.d is ***. I have 2 references *** and ***. I really hope you can assist me as I am tired of going back and forth.
NS
Nikita S's update09 Jul 2020, 16:00
Reviewer Update
Hi, its ***. My i.d is ***. I have 2 references *** and ***. I really hope you can assist me as I am tired of going back and forth.