JJ
Jacky J
1 reviews | Active since Aug 2016
23 Aug 2016, 07:37
MTN Data Bundles
<p>I bought a gig of date which cost me R160.00. I find this to be a good price, however, I do not understand why a data bundle has an expiry date. You pay for the entire bundle, why should you not be able to use the entire bundle!!! I still had about 200mb left, which would have lasted me around another two weeks. So how is this fair that the remainder of my paid for data bundle gets wiped due to it expiring according to MTN!!!</p> <p> </p> <p>Money Making Story, Not very HAPPY!!!</p>
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MTN South Africa's replyOfficial
25 Aug 2016, 10:38Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that due to the business rule and as a universally app**** practice, all data bundles do have a validity period.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
MTN South Africa's reply25 Aug 2016, 10:38
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that due to the business rule and as a universally app**** practice, all data bundles do have a validity period.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,