1 reviews | Active since Jun 2018
GOOD DAY
I app**** for a data sim with mtn during the black friday promotion last year the one for a 50gb data sim for R299p.m(30gb day and 20gb night), because i recieved the sim at the middle of the month i was told i was given pro rata data and that i will receive the full value of my contract the following month,after a month i still did not receive the data as promised and the consultant advised me that he would escalate the matter and that i should recieve the data shortly after,fast forward a few months,endless phonecalls and emails later i am still recieving 40gbs instead of 50gb it is not what was promised to me and i have been nothing but patient,the consultant who assisted me Leonard Mokoena and A MISS Teresa Wright have stopped replying to my emails ,i am tired of call centers as i just get transferred or disconnected,i have always been a loyal Mtn customer and if this is how they treat you when you have a grievance then, i am utterly disappointed in how they treat their customers,all i want is to find out why i am not getting the full value of the data and what Mtn is going to do to rectify the matter,and also what they are planning to do about the data that i paid for but did not receive.
Thank you for your post and for bringing this matter to our attention.
We are very sorry for the delay and drag in resolving your problem. It is not MTN's intention to dissatisfy you. We understand the frustration it caused.
We assure you that this problem will be resolved soonest.
Please accept our sincere apology for all the inconvenience you have experienced.
Warm regards,
Eunice
Complaints analyst.
Best regards,
Thank you for your post and for bringing this matter to our attention.
We are very sorry for the delay and drag in resolving your problem. It is not MTN's intention to dissatisfy you. We understand the frustration it caused.
We assure you that this problem will be resolved soonest.
Please accept our sincere apology for all the inconvenience you have experienced.
Warm regards,
Eunice
Complaints analyst.
Best regards,
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