FV
Felix V
1 reviews | Active since Dec 2017
24 Dec 2017, 09:26
MTN Data Bundle: Incorrect GB
MTN Reference Number: 1- ********** 2414
I have entered into a 24 month MTN data bundle contract that was on a special at R 299 per month and double the data (20 GB any time plus 20 GB night express). Unfortunately the data allocated to me was only 10 GB any time plus 10 GB night express.
I contacted the MTN call center (15 Dec 2017) where the consultant indicated that they acknowledge that there is an error and that the request for correction has been lodged. After a number of calls to the cost center I have been told that the query should of been resolved by now but that it is still showing as open. I requested to speak to the call center manager where after I was told that the manager is not available and that the call center manager will phone me back (no call so far).
My hope is that this review will assist with resolving the issue as I am paying for a service but not receiving the agreed product.
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MTN South Africa's replyOfficial
28 Dec 2017, 12:19Good day Felix,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply28 Dec 2017, 12:19
Official
Good day Felix,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,