MTN DATA BUNDLE

Item: MTN South Africa
Rating: 1

My name is Baile, on the 22nd of April I bought MTN data bundle on the 30th of the same month I received a message that my data expired. I contacted the call centre, I spoke to the agent by the name of Mbali who not only gave me attitude but also gave me possible answer not facts. First she said I opted for week data, just because the data lasted only a week and when I told her I never opted for anything not daily monthly or weekly she then asked at what time did I buy the data. I asked the relevance of her question she answered by saying that will enable her to check on the system what happened to the data. I told her bank statement don’t keep time of transactions. I told her I received an sms saying data has expired and my question to MTN is how can a data expire within a week?  Surely MTN decide for us how long we can keep our data. 100 megabytes last me a month I use wifi at work but their system forces us to buy data on  a monthly basis. In this case my data was not even a month old.

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Replies (3)

MTN South Africa's replyOfficial

10 May 2016, 14:11

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Kindly provide us with your MTN cell number or account number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.

Regards

Nompumelelo

REQ:***

Best regards,

MTN South Africa's reply10 May 2016, 14:11

Official

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Regards

Nompumelelo

REQ:***

Best regards,

's updateReviewer Update

11 May 2016, 07:15

My number is ***

's update11 May 2016, 07:15

Reviewer Update

My number is ***

's updateReviewer Update

17 May 2016, 13:15

Can i get an update on the above matter. i have provided a cellphone number so far i have not received any response

's update17 May 2016, 13:15

Reviewer Update

Can i get an update on the above matter. i have provided a cellphone number so far i have not received any response