JK
Jaco K
1 reviews | Active since Mar 2012
14 May 2015, 14:23
MTN Data Bundle 400Mb left but used all airtime
When I run the USSD code *141# it shows I still have more than 400Mb of data.<br> All of my airtime have been used by data even though I have this bundle available.<br> <br> This used more than R100 of airtime with the active bundle and this is unacceptable.<br> I cannot buy another data bundle when it will use my airtime anyway.
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MTN South Africa's replyOfficial
15 May 2015, 10:39Hello kokjaco,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You have the night express bundle which works between 00:00 to 05:59 only. If you access the internet outside of the stipulated hours, you will be billed from your airtime.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You have the night express bundle which works between 00:00 to 05:59 only. If you access the internet outside of the stipulated hours, you will be billed from your airtime.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply15 May 2015, 10:39
Official
Hello kokjaco,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You have the night express bundle which works between 00:00 to 05:59 only. If you access the internet outside of the stipulated hours, you will be billed from your airtime.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
You have the night express bundle which works between 00:00 to 05:59 only. If you access the internet outside of the stipulated hours, you will be billed from your airtime.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***