lF
lauren F
1 reviews | Active since Jan 2011
06 Aug 2015, 11:04
MTN data bundle
MTN did not have my EMAIL or CELL Number on their records when I signed up for data contract <br> I have NEVER received an invoice via email or post from them in 2 years <br> I have NEVER received any communication letting me know I have gone over my data bundle <br> they have been sending SMS to the number on the SIM card with the databundle contract - its not a cell phone - its in an IPAD - data only - does not receive SMS <br> I have spent 3 months of data totaling R16 943 and never heard a word from them !<br> Luckily I noticed as it was on a debit order <br> I spent 2 hours on phone yesterday and 1 hour the day before <br> STILL no invoice via email !!<br> 2 people said they would send. I verified the email address <br> you cannot look online at your account if you don't have an MTN cell phone number <br>
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MTN South Africa's replyOfficial
25 Aug 2015, 10:57Hello laurenfab,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have resent statements and invoices for both numbers from March to August to the email address that we have on records.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have resent statements and invoices for both numbers from March to August to the email address that we have on records.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply25 Aug 2015, 10:57
Official
Hello laurenfab,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have resent statements and invoices for both numbers from March to August to the email address that we have on records.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have resent statements and invoices for both numbers from March to August to the email address that we have on records.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,