1 reviews | Active since Dec 2015
MTN Data Billing Incorrect - for 5 months
For the past 5 months I been phoning, emailing an logging queries on MTN's website to try to get a response as to why a service sometime does not get loaded on my account.<br> Every month i get 1.1 Gb's of data (100mbs form the MTN 100 and 1GB from a promo I got when is signed the contract.) - yet - for the past 5 months I have been charged for data when I know I have not exceed this 1.1gb limit (i haven not even received the sms warning when I am about to reach the cap)<br> <br> I would also like to know why the previous queries that i have logged have not even been answered - the quality of service is really bad.<br> <br> Just this past month - I checked my account and I used approximately 400 megs of data, but was still charged for data.<br> The email I sent to MTN Customer Care (Reference Number: ***5) dated 13 November 2015, with all the attached (in PDF) account statements, was only answered today 03 December 2015 - with the mes
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,