1 reviews | Active since Feb 2014
<p>Contract: A***</p> <p>My MTN contract has been suspended due to data bundles that I purportely bought using the MTN self-service platform. I tried to log a complaint with MTN in March about this, sadly without much success. In April the same amount of data bundles were again loaded into my phone. I tried to argue it that I did not buy anything from MTN. This lead to MTN suspending my contract by end of April or early May 2016. Now, the same data bundles has been loaded to my May account even though the contract is now fully suspended. I am not really sure what this means since the simcards have been suspended. Strange enough, the denomination of data bundles loaded into my phone came exactly in the same quanta as in March, April and May 2016. This alone alone should trigger system error to reasonable person but not to MTN competent staff. They want me to pay for all these data bundles even though I do not have access to them. Ironically, the contract was suspended with those data bundles loaded into my phone, which included my purchased data, SMSes and airtime. I hope MTN realises their mistakes and restore my service or at best terminate it to afford me to enter into a new contract.</p> <p>Thank you</p> <p>T. T.</p> <p> </p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our Billing Division to assist and investigate purchases of data bundles on the self service platform. A notification will be sent once request has been resolved.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our Billing Division to assist and investigate purchases of data bundles on the self service platform. A notification will be sent once request has been resolved.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
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