HA
Heleen A
1 reviews | Active since Sept 2015
08 Sept 2015, 18:28
MTN Data and Contract
When I renewed my contract end of 2013 I requested an upgrade and a 1GB top up. Bianca Campbell @ MTN Clearwater assisted me with this. To my knowledge this was loaded into the system. I have been receiving charges over what i expected but didn't think too much of this. Two months ago R4500 and last month R4500 was debited from my FNB account, when I started investigating I realized that the 1GB was not loaded into the system (nor was my contract) and that MTN was charging me R59 for Blackberry service (I have not had a blackberry for almost 4 years now). I brought this to MTN Clearwater's attention over 4 weeks ago. The Blackberry charge has now been rectified, however nobody can find my contract or? Edwin @ MTN Clearwater simply tells me that they are trying to find my contract, but surely it does not take 4 weeks. I have asked for feedback on how this matter will be rectified with no outcome as yet.
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MTN South Africa's replyOfficial
10 Sept 2015, 13:55Hello albertsh,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply10 Sept 2015, 13:55
Official
Hello albertsh,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,