1 reviews | Active since Jan 2015
MTN data and aitime disappears
I am very angry with MTN. I have been recharging my account and my airtime and data just disappears. I called the call centre and I was told that it is my applications then I decided to restore my factory settings and so my phone was as good as new but still my airtime still disappears. Funny enough I am having a discussion with my colleagues and they are experiencing the same problem. The call centre people are just coming up with stories. If more one person complain they should be investigating and sorting out what ever problem. Now it feels like there is some planned ***** taking place at MTN. I can't wait for this stupid contract to end so that I can move to another network. For now I am NOT buying any airtime NO MORE!!!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that your airtime was used on calls and your data on the internet. If you still require further clarity please state the amount of airtime and the date it went missing.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that your airtime was used on calls and your data on the internet. If you still require further clarity please state the amount of airtime and the date it went missing.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,