ML
Molebogeng L
1 reviews | Active since Oct 2014
31 Aug 2018, 14:27
MTN DATA and AIRTIME
I had more than 2 Gig of Data last night and today I bought 1 Gig of Data and airtime. to my surprise, I have nothing left. Please advice what on earth is going on because I will not keep buying Data as if I can afford it. I just bought an extra 1 gig now so that I can write this review. I sent them a query on FACEBOOK this morning and there's still no response from anyone MTN better refund me all my DATA and AIRTIME TODAY PLEASE
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Replies (2)
MTN South Africa's replyOfficial
03 Sept 2018, 13:44Good day Molebogeng
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert to you
Kind regards,
Dinesh Kowlasar
Complaints Management Team
Best regards,
MTN South Africa's reply03 Sept 2018, 13:44
Official
Good day Molebogeng
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert to you
Kind regards,
Dinesh Kowlasar
Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
03 Sept 2018, 14:21Good day Molebogeng
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that upon investigation the data was used on the Internet.On the 30th August 2018 an amount of 1.9Gigs used and on the 31st August 2018 3.3Gigs used.
To view and manage data usage , kindly go to settings then data usage.You can set the date range and view how much data was used and to which application.
Kind regards,
Dinesh Kowlasar
Complaints Management Team
Best regards,
MTN South Africa's reply03 Sept 2018, 14:21
Official
Good day Molebogeng
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that upon investigation the data was used on the Internet.On the 30th August 2018 an amount of 1.9Gigs used and on the 31st August 2018 3.3Gigs used.
To view and manage data usage , kindly go to settings then data usage.You can set the date range and view how much data was used and to which application.
Kind regards,
Dinesh Kowlasar
Complaints Management Team
Best regards,