fJ
florah J

1 reviews | Active since May 2011

09 Nov 2016, 14:59

MTN DATA & AIRTIME CHARGES MUST FALL

<p>I need a detailed statement emailed to me within 48 hours ********** showing me exactly where my data and airtime is going to. I cannot afford to increase my limit any longer or buy airtime after airtime each hour. I need an explanation as this is ridiculous and unexceptable, show me proof and get your agent to contact me on ********** 005 with clear reasons.. RIDICULOUS MTN DATA & AIRTIME CHARGES MUST FALL</p>

0
Replies (1)
MTN South Africa
MTN South Africa's reply10 Nov 2016, 22:56
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Kindly request for the usage/charge validation and the network usage report once the invoice dated 2016-11-20 is finalized.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Best regards,