1 reviews | Active since Mar 2017
MTN data
<p>hallo i had buy data form mtn twich yestarday 1.500BM and 2.300 Bm when woke up this monring i am left 124.05Bm how is that possebil to happend with me out using the phone just of whatsapp at that time pleas help i made of how people testing my in s****s of my phone have 5 mothes and the same happend 2 year basck .</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that you can request to be send an Itemised Bill as well as the URL Report so you can check on which sites are using a lot of your data bundle. This can be done after your MTN invoices have finalised on the 20th of each month. You can also contact our Data support team on 1555 (free from an MTN line) for assistance in checking your phone settings to determine if you have any Internet automatic updates or background data running.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that you can request to be send an Itemised Bill as well as the URL Report so you can check on which sites are using a lot of your data bundle. This can be done after your MTN invoices have finalised on the 20th of each month. You can also contact our Data support team on 1555 (free from an MTN line) for assistance in checking your phone settings to determine if you have any Internet automatic updates or background data running.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have gone through the billing call data records, from the 300MB Once-off Internet Bundle + 75MB Promotional Data that was loaded on 2017-03-28 (238.73MB was depleted on active data sessions on 2017-03-28 at 23:00:54). Should you require a detailed report of the usage kindly contact customer care on 808 on the 2017-04-24 for the data usage to be validated once the invoice dated 2017-04-20 is finalized.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***7
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have gone through the billing call data records, from the 300MB Once-off Internet Bundle + 75MB Promotional Data that was loaded on 2017-03-28 (238.73MB was depleted on active data sessions on 2017-03-28 at 23:00:54). Should you require a detailed report of the usage kindly contact customer care on 808 on the 2017-04-24 for the data usage to be validated once the invoice dated 2017-04-20 is finalized.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***7
Best regards,
I had spoke to them and i did not use my 238.73Bm my phone and just what my data back i lost pleas
I had spoke to them and i did not use my 238.73Bm my phone and just what my data back i lost pleas
Pleas answerm
Pleas answerm