KM
Khuthala M
1 reviews | Active since Oct 2016
26 Jan 2017, 11:43
MTN data
<p>I purchased a 1G data bundle from MTN on the 2 January 2017, on Saturday 7 January 2017 I was left with 600MG that got used up in 2 minutes as per MTN on reading one email.</p> <p>MTN mentioned that it is the applications I opened.</p> <p>Purchased a 100MB bundle on the 7 January 2017, which lasted two weeks with the same apps opened, How could that be?</p> <p>Very same apps they claimed used up 600MB, lasted two weeks on 100MB bundle.</p> <p>This is not the first time MTN does this.</p> <p> </p>
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MTN South Africa's replyOfficial
10 Feb 2017, 15:40Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. Kindly note that your line shows Internet usage for the period mentioned, please make sure that your phone does not have any Internet automatic updates or background data running. For assistance in checking for these please contact our Data support team on 1555.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply10 Feb 2017, 15:40
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the delayed response and for any inconvenience caused. Kindly note that your line shows Internet usage for the period mentioned, please make sure that your phone does not have any Internet automatic updates or background data running. For assistance in checking for these please contact our Data support team on 1555.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,