JS
Jacqulene S
1 reviews | Active since Jan 2015
24 Nov 2015, 14:05
MTN DATA
Good day <br> <br> And so I am still waiting for MTN (Rosetta) to send me the too send the data validation. <br> 2 months later? <br> And I phoned to set the contract us a limited on my account and when I phoned too find out the outstanding amount they said they can't give me an amount? WHY not if I asked them to lock my account on 2 gb R149 per month? <br> <br> Hello Jackie24,<br> <br> Thank you for your post.<br> <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.<br> <br> Kindly note that the matter has been referred to our accounts team for data validation , A detailed statement will be emailed to you .<br> <br> Regards <br> Rosetta <br> REQ:***<br> <br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
26 Nov 2015, 10:03Hello Jackie24,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the data validation query is still pending with the billing department, REQ:***. Please be advised that the system shows that the Subscriber Usage Limit is not set on your account. The outstanding balance is R 4 494.18.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the data validation query is still pending with the billing department, REQ:***. Please be advised that the system shows that the Subscriber Usage Limit is not set on your account. The outstanding balance is R 4 494.18.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply26 Nov 2015, 10:03
Official
Hello Jackie24,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the data validation query is still pending with the billing department, REQ:***. Please be advised that the system shows that the Subscriber Usage Limit is not set on your account. The outstanding balance is R 4 494.18.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the data validation query is still pending with the billing department, REQ:***. Please be advised that the system shows that the Subscriber Usage Limit is not set on your account. The outstanding balance is R 4 494.18.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,