SB
Sharon B
1 reviews | Active since Dec 2018
21 Oct 2019, 19:00
MTN DAMN DISGRACE
Once again what a nightmare of a service provider signed a contract for 20gb day and 20gb night and since then I have never received my full data BUT I am paying for it. I am getting 10gb day and 10 gb night. When I phone I get told they not sure how it will be sorted out and I won’t get a refund on what I have paid so basically they are *****ing my money. I am disgusted with mtn and want to cancel this contract they are a disgrace and their customer service is non existent.
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Replies (1)
MTN South Africa's replyOfficial
29 Oct 2019, 07:38Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Our technical team has investigated, as per the feedback received you have been allocated with the correct data.
Please note as well that we do not bill you for the promotional data.
Sub has been provisioned correctly:
C NX5G *** *** *** 0 226-Night Express Promo 5GB - Converged ReProvision
TPROVISION *** DBM:DBM-SOReprov NLSDPG 23 5 2019-10-17 01:00:48 2019-10-17 01:00:48 NIGHT_D_R PPAdjust *** C NX5G *** *** *** 0 226-Night Express Promo 5GB - Converged ReProvision
TPROVISION *** DBM:DBM-SOReprov NLSDPG 23 5 2019-10-17 01:01:43 2019-10-17 01:01:43 NIGHT_D_R PPAdjust *** C NX2G *** *** *** 0 224-Night Express Promo 2GB - Converged ReProvision
TPROVISION *** DBM:DBM-SOReprov NLSDPG 23 5 2019-10-17 01:02:13 2019-10-17 01:02:13 ANCHORINCL PPAdjust *** C C******120 0 826-My MTNChoice 5GB ReProvision
TPROVISION *** DBM:DBM-SOReprov NLSDPG 23 5 2019-10-17 01:10:53 2019-10-17 01:10:53 RECURDATA PPAdjust *** C DTR5GB *********747-MTN 5GB ReProvision .
If you dispute the allocations, please send a copy of the contract to our customer care for assistance to log this for further investigation.
Email address:***
They will request security questions to make sure that you are the account holder:
· MTN Pin:· ID Number:· Postal Address:· Work Telephone Number:· Bank Name:
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Our technical team has investigated, as per the feedback received you have been allocated with the correct data.
Please note as well that we do not bill you for the promotional data.
Sub has been provisioned correctly:
C NX5G *** *** *** 0 226-Night Express Promo 5GB - Converged ReProvision
TPROVISION *** DBM:DBM-SOReprov NLSDPG 23 5 2019-10-17 01:00:48 2019-10-17 01:00:48 NIGHT_D_R PPAdjust *** C NX5G *** *** *** 0 226-Night Express Promo 5GB - Converged ReProvision
TPROVISION *** DBM:DBM-SOReprov NLSDPG 23 5 2019-10-17 01:01:43 2019-10-17 01:01:43 NIGHT_D_R PPAdjust *** C NX2G *** *** *** 0 224-Night Express Promo 2GB - Converged ReProvision
TPROVISION *** DBM:DBM-SOReprov NLSDPG 23 5 2019-10-17 01:02:13 2019-10-17 01:02:13 ANCHORINCL PPAdjust *** C C******120 0 826-My MTNChoice 5GB ReProvision
TPROVISION *** DBM:DBM-SOReprov NLSDPG 23 5 2019-10-17 01:10:53 2019-10-17 01:10:53 RECURDATA PPAdjust *** C DTR5GB *********747-MTN 5GB ReProvision .
If you dispute the allocations, please send a copy of the contract to our customer care for assistance to log this for further investigation.
Email address:***
They will request security questions to make sure that you are the account holder:
· MTN Pin:· ID Number:· Postal Address:· Work Telephone Number:· Bank Name:
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply29 Oct 2019, 07:38
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Our technical team has investigated, as per the feedback received you have been allocated with the correct data.
Please note as well that we do not bill you for the promotional data.
Sub has been provisioned correctly:
C NX5G *** *** *** 0 226-Night Express Promo 5GB - Converged ReProvision
TPROVISION *** DBM:DBM-SOReprov NLSDPG 23 5 2019-10-17 01:00:48 2019-10-17 01:00:48 NIGHT_D_R PPAdjust *** C NX5G *** *** *** 0 226-Night Express Promo 5GB - Converged ReProvision
TPROVISION *** DBM:DBM-SOReprov NLSDPG 23 5 2019-10-17 01:01:43 2019-10-17 01:01:43 NIGHT_D_R PPAdjust *** C NX2G *** *** *** 0 224-Night Express Promo 2GB - Converged ReProvision
TPROVISION *** DBM:DBM-SOReprov NLSDPG 23 5 2019-10-17 01:02:13 2019-10-17 01:02:13 ANCHORINCL PPAdjust *** C C******120 0 826-My MTNChoice 5GB ReProvision
TPROVISION *** DBM:DBM-SOReprov NLSDPG 23 5 2019-10-17 01:10:53 2019-10-17 01:10:53 RECURDATA PPAdjust *** C DTR5GB *********747-MTN 5GB ReProvision .
If you dispute the allocations, please send a copy of the contract to our customer care for assistance to log this for further investigation.
Email address:***
They will request security questions to make sure that you are the account holder:
· MTN Pin:· ID Number:· Postal Address:· Work Telephone Number:· Bank Name:
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Our technical team has investigated, as per the feedback received you have been allocated with the correct data.
Please note as well that we do not bill you for the promotional data.
Sub has been provisioned correctly:
C NX5G *** *** *** 0 226-Night Express Promo 5GB - Converged ReProvision
TPROVISION *** DBM:DBM-SOReprov NLSDPG 23 5 2019-10-17 01:00:48 2019-10-17 01:00:48 NIGHT_D_R PPAdjust *** C NX5G *** *** *** 0 226-Night Express Promo 5GB - Converged ReProvision
TPROVISION *** DBM:DBM-SOReprov NLSDPG 23 5 2019-10-17 01:01:43 2019-10-17 01:01:43 NIGHT_D_R PPAdjust *** C NX2G *** *** *** 0 224-Night Express Promo 2GB - Converged ReProvision
TPROVISION *** DBM:DBM-SOReprov NLSDPG 23 5 2019-10-17 01:02:13 2019-10-17 01:02:13 ANCHORINCL PPAdjust *** C C******120 0 826-My MTNChoice 5GB ReProvision
TPROVISION *** DBM:DBM-SOReprov NLSDPG 23 5 2019-10-17 01:10:53 2019-10-17 01:10:53 RECURDATA PPAdjust *** C DTR5GB *********747-MTN 5GB ReProvision .
If you dispute the allocations, please send a copy of the contract to our customer care for assistance to log this for further investigation.
Email address:***
They will request security questions to make sure that you are the account holder:
· MTN Pin:· ID Number:· Postal Address:· Work Telephone Number:· Bank Name:
Kind Regards,
Alice van der Merwe
MTN
Best regards,