MTN DAMAGED MY PHONE NOW I MUST PAY

<p>I am livid right now to say the least. I took my phone in for a faulty battery, my phone would switch off while the battery percentage was sitting on 30%. It took MTN 3 weeks to get my phone to the repair centre, now they tell me I need to pay (R7530) for water damage. That phone has never been in contact with water, how do I know that your staff didn't spill water on my phone for the 6 weeks you have had my phone. I wouldn't got to such extremes for my voice to be heard if I spilt water on that phone. On my initial Hellopeter complaint, on the 13/06/16 I haven’t been given feedback, I only received an SMS today, I like how you guys address complaints, you are the worse service provider and I pay for my phone every month with no fail and yet I get this kind of service or lack of; Keep that phone and I will stop paying for it, I will buy a new phone from better service providers like Vodacom, and you can blacklist me it’s fine! </p> <p> </p>