1 reviews | Active since Feb 2015
MTN Daily Uncapped (R40) - Unable to activate
I purchased the daily uncapped bundle for R40 and activate it via *141*5#. I have been using this for some time but for the past 2 weeks MTN either have network difficulties or I can't use it. This morning I purchased this bundle again but when I tried to activate the bundle it says it is not available on my contract. I phoned 808 for assistance which they couldn't help me. I again paid R40 via *141*2# and purchased the same bundle again. Still I can't activate this so it is using my monthly data instead of the bundles I purchased for the day. Phoning 1555 I hear again \We are currently experiencing network difficulties". The customer services told me to go to my nearest MTN store but I use these bundles to work from home. So now I have to go and sit or stand in a queue for who knows how long"
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your account has been credited with R 80.00 airtime, it may take between 2 to 24 hours for the airtime to reflect on your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that your account has been credited with R 80.00 airtime, it may take between 2 to 24 hours for the airtime to reflect on your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
