MTN daily subscription
I am on mtn contract ever since for ever, I never had a problem with it, but recently,I have problem. 2 months ago I received an SMS saying that I have joing some things that charged daily subscriptions, n I should send stop to 30019 to cancel,I was surprised then I send it to cancel it. I loaded airtime for R10 then my R9 was gone, I called and the agent told me that I joined something n I knew for fact that I didn't join anything. Now I received the SMS gain on Friday "Reminder: Netvix is a R7/day subscription service. Call ********** 009 or sms stop to 31009 to unsubscribe." I was surprised again then my husband bought me airtime yesterday then waaala today my R9 is gone. It seems like mtn joins this things on ur behalf cos they want our money, I am so ANGRY right cos they are even unreachable. ??????
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
The content provider used is World Play. We have sent the request to the content provider to remove this service for you. Your reference number #***.
You may contact them on ***.
Please use the following short code on a regular base to check if you are subscribe to this service.
Content:
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Please not that content charges are when you downloading information from your Internet or device commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems.
The content provider used is World Play. We have sent the request to the content provider to remove this service for you. Your reference number #***.
You may contact them on ***.
Please use the following short code on a regular base to check if you are subscribe to this service.
Content:
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,