MTN

If I could rate MTN a zero I would. I had a month to month contract that I was paying at the store and not via debit order. Everything was okay and every single time I paid it in the first week of a new month. THEN, on the 2nd of November I went to pay but when I got home it wasn't working. I went to inquire at the store on the 6th and was told that it will only be active on the 1st of December. Unfortunately this wouldn't work for as I work from home and needed it instantly so I canceled and even gota reference from the store that I canceled. I then asked the lady who was helping me at the store if she can assist with a refund as I feel I didn't get my money's worth. She then told me to call 081 123. This was on the 6th of November. I then called MTN soon after to try and get a refund of R321 but I was not only sent from pillar to post, I was treated like a fool. The back and forth emails were astounding. An agent confirmed that my contract was canceled and when I kept requesting a refund I was given the run around. Today on the 21st I read an email from MTN stating that my cancelation was rejected. MTN you are ********* and this is daylight *******. R321 is a very small drop in the ocean for your very big company who probably has a high financial turnover. R321 equates to 18 loaves of bread for my children. You have no idea how utterly sad I am at this. I am not angry but I am sad. My tears and the need of my children clearly mean nothing to you. It is my hope that you develop morals and actually become ethical in your practice. I will never be affiliated with your entity ever again (not that it matters to you as seemingly I am just a fool in your pool of other fools).