MTN

MTN has incorrectly debited my account and the accounts department cant resolve this issue even after logging numerous calls with the MTN helpdesk.

I have been on the Black Friday contract with MTN for the past 3 years and was due for an upgrade in November 2020. I proceeded with the upgrade package of R299 at the Galleria branch in Amanzimtoti and was told there would be no pro rata charges since I am already due for the upgrade however in November 2020 I was debited with an amount of R1630.67. I called the helpdesk and was told that there was an issue with MTN billing system because they had changed systems and that they will log a request for my account to be credited with the balance of R1331.67. A month later after no response I reversed the payment in full and the called MTN helpdesk again to tell them to debit me the R299 which they said they will again log a call for accounts to debit correctly however in December they debit me the incorrect amount again. I then again had that amount reveresed and requested for manager assistance because the helpdesk clearly couldn't resolve the issue so I dealt with Khanysile Ngubane at the Durban call Centre who advised i go into an MTN store any pay what I owe for the months I revered and again assured me they will correct this error, I have made all payments that i owed to MTN but still no luck on the amount they owed me. I have tried to contact her numerous times and now as per colleagues at the contact center suddenly she does not exist.

I have even tried going into a MTN store in the Pavillion shopping centre and still no luck ..MTN has debited me R1331.67 above my contract amount in November 2020 and till today I have not received the correction.