MTN Cyber Monday special *****
<p>MTN ran a special on Cyber Monday 28/11 which will include 50GB data monthly for the term of the contract. I went to the Boulders store and app**** for one of the SIM only packages which was submitted by them. MTN finally approve the application on 6/12 due to, allegedly, a backlog. The account was activated on 7/12. When I inquired from the MTN 808 helpdesk today on when the 50GB promotional data will be activated I was informed by the agent Anele that I do not qualify for the promotion as the contract was only activated on 7/12. It had to be activated on the Cyber Monday to qualify.</p> <p> </p> <p>So does MTN run a promotion, get user to apply, get them to commit to a 24 month contract and then don’t honer the promotion due to their own inability to process the request on the same day?</p>
Thank you Alice,
I do not agree with your breakdown and pro rata allocation of promotional data.
Application was done on 28/11
Approval was conditionally granted (as per SMS from MTN) on 6/12
Contract was activated and SIM was handed over to me on 7/12
So I had NO use of this SIM untill 7/12 and NO promotional data to date
I expect no less than 24 FULL months of FULL 50GB data per month, I also expect to NOT pay any subsrcition fee UNTIL YOU have resolved YOUR error.
You welcome to call me on ********** if you want to debate this further.
Thank you Alice,
I do not agree with your breakdown and pro rata allocation of promotional data.
Application was done on 28/11
Approval was conditionally granted (as per SMS from MTN) on 6/12
Contract was activated and SIM was handed over to me on 7/12
So I had NO use of this SIM untill 7/12 and NO promotional data to date
I expect no less than 24 FULL months of FULL 50GB data per month, I also expect to NOT pay any subsrcition fee UNTIL YOU have resolved YOUR error.
You welcome to call me on ********** if you want to debate this further.