LW
Liezel W

1 reviews | Active since Sept 2011

07 Dec 2016, 12:04

MTN - CYBER MONDAY ****/*****

<p>MTN - ****: I app**** for the Cyber Monday deal where you get 50gb data and phone for R169</p> <p>p/m x 12 - The consultant said that because of Black Friday and cyber monday it will take some tome to finish credit check. I returned a week later to find out that I have been declined. I asked what the reasons was and thy initially didn't want to say but then I insisted that they give me a printout of the reason. The printout stated that there are all kinds of ***** on my ID, address and even a matched ID to a</p> <p>deceased person with a few hawk alerts. This scared me so much and I was humiliated in the</p> <p>MTN store.</p> <p> </p> <p>I went to get a full credit check from www.kudough.co.za which gave me an - "A" score (Your A Status is great, keep it going) - Kudough check against XDS [which stated that: "Your score is impressively good"], Experia [which stated: "your score is very good] and Trans union [they do not currently give a score]. - The Kudough report also DOES NOT INDICATE that MTN even logged a credit check. - So that made me wonder WHY???? - On the printout I got from MTN it states that they logged the credit check through XDS and they even gave a reference number on it.</p> <p> </p> <p>Today I phoned XDS, they DO NOT HAVE REF NR like the one MTN gave me. I asked them to send me a credit report and it came back as LOW RISK category and NO ***** suspected.</p> <p> </p> <p> - So no my question is like so many other on HALLOPETER.... - Was I declined because MTN was running a scan on Black Friday and Cyber Monday??? YES!!! - That is absolutely true, and I will not leave it here.</p> <p> </p> <p>If I do not get my 50gig deal by tomorrow 8 Dec, I am going to all the newspapers and social media and everybody that wants to listen. I hope Carte Blanche gets hold of this story. </p> <p> </p> <p>EVERYBODY ELSE THAT HAS BEEN DENIED GO AND DO A CREDIT CHECK!</p> <p> </p>

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Replies (2)
MTN South Africa
MTN South Africa's reply13 Dec 2016, 13:04
Official

Good day Liezel,

Thank you for your post.

Please accept our apologies for the inconvenience experienced. We completely understand the frustration it caused.

Kindly be advised that the matter has been escalated to the store management team for urgent attention and to revert back to you with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,
Ayanda

REQ:***

LW
Liezel W's update24 Feb 2017, 16:45
Reviewer Update

Well, not solved! Still waiting!