MTN Cyber Monday Hoax

<p>MTN ran its Cyber Monday deals on the 28th November 2016. We entered the MTN Woodmead store to sign up on a new contract and take advantage of the deal offered. The wait in the store was in excess of three hours due to high demand. We took half a day’s leave from work to take out these contracts. Both contracts were fully captured on the day and we were told that an sms would be sent confirming approval/declined. A week later no sms was received. Upon enquiring, the Woodmead store told us the contracts were declined as our previous MTN contracts were handed over to the MTN legal department. The store manager (Lucas) came back to us and confirmed that there was an error on Legals side and our previous contracts were in fact fully settled.</p> <p> </p> <p>The store manager now says that they can recapture these contracts however we will not receive the deal offered on Cyber Monday as it was a one day only offer. It’s clear to see that this is no fault of our own and the onus is on MTN to fulfil its obligation and offer us the deals that we signed for on the 28th November 2016. We are being denied these contracts based on MTN’s negligence. It seems as this “referring to legal department” was a ploy to not give us the deals we signed up for. it’s highly unlikely that both of us had the same issue and we took out the contracts together in store.</p>