MTN CYBER MONDAY
<p>Good Day </p> <p>i was applying online for the cyber monday(28/11/2016) contract which 10000mins and 50gb a month for 24 months,due to MTN serve going off line due to maintaince i could not get the contract. I called the centre the next day(29/11/2016) which they make a note on the system and advised me to go instore and apply for the same contract. I have been calling MTN regarding my contract with no answer, when i got hold of the MTN head office and explain my problem, all they can say is they understand my problem but i would not get the contract deal. I just like to know why must i not get the contract deal when MTN went offline. </p>
Good morning Nivern
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention of cancellation and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
Good morning Nivern
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention of cancellation and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
Good Day Yahya
i do not want to cancel my contract , i want you to give me the cyber monday deal due to the MTN system went office line. MTN is giving me the run around, no replies or phone calls regard progress on this deal with MTN head office.
Please see email below was sent to MTN pavillion
"Please forward all correspondence with regards to my upgrade of my contract deal, also please get all the record voice records between me and MTN call centre urgently ref no: ********** 73.
I require all these details urgently "
The below email was sent to MTN customer care service
"
Good Day
Please assist
Please get all the record voice records between me and MTN call centre urgently ref no: ********** 73.
I require all these details urgently
Please note Monday(28/11/2016) was cyber Monday ,i was on the MTN website busy feeling out my application when MTN website stop me from filling out the documents saying MTN is under maintenance, I keep trying to apply but MTN was still saying under maintenance, the follow day i have contacted the call centre and was advised to go to the store and they will give me the deal,please see ref no: ********** 73.
I now been waiting for the MTN to come back to me regarding the deal with no luck,MTN is saying that they are waiting for the head office to come back to me.
I have been going to the MTN store numerous times. "
Good Day Yahya
i do not want to cancel my contract , i want you to give me the cyber monday deal due to the MTN system went office line. MTN is giving me the run around, no replies or phone calls regard progress on this deal with MTN head office.
Please see email below was sent to MTN pavillion
"Please forward all correspondence with regards to my upgrade of my contract deal, also please get all the record voice records between me and MTN call centre urgently ref no: ********** 73.
I require all these details urgently "
The below email was sent to MTN customer care service
"
Good Day
Please assist
Please get all the record voice records between me and MTN call centre urgently ref no: ********** 73.
I require all these details urgently
Please note Monday(28/11/2016) was cyber Monday ,i was on the MTN website busy feeling out my application when MTN website stop me from filling out the documents saying MTN is under maintenance, I keep trying to apply but MTN was still saying under maintenance, the follow day i have contacted the call centre and was advised to go to the store and they will give me the deal,please see ref no: ********** 73.
I now been waiting for the MTN to come back to me regarding the deal with no luck,MTN is saying that they are waiting for the head office to come back to me.
I have been going to the MTN store numerous times. "