MTN CUTTING OFF MY LINE BEFORE DEBIT ORDER DATE!!!!

Hi,

Last month on the 30/10/2018 I received a message that I hadn't paid my account. I paid through an FNB account for R800. I then received a message from MTN apologizing saying that they've received payment and account had been unblocked.

Shortly after that, I received an sms from MTN stating that my monthly allowance will come in earlier (17th) of each month WITHOUT AFFECTING MY MONTHLY DEBIT ORDER DATE!

I received my monthly bundles a few days ago and now I'm being told I owe MTN and they've cut my outgoing calls.

HOW CAN YOU CUT MY OUTGOING CALLS IF MY DEBIT ORDER DATE HASNT REACHED YET + I PAID FOR LAST MONTH!!!!

I've sent numerous messages and attachments to credit management, still no response!

REF number: ********** 4 REF number: ********** 4