ST
Sibusiso T
1 reviews | Active since Mar 2018
01 Apr 2019, 12:56
MTN CUTTING OFF LINE
Hi,
I have paid R800 yesterday for my contract and I've just been informed that my outgoing calls have been suspended.
I cannot contact customer care or service provider as I have no outgoing calls. Please advise on my account and how much I owe as I'm confused
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MTN South Africa's replyOfficial
02 Apr 2019, 13:56Good day Sibusiso
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the credit management team to provide feedback. I will revert back to you with a resolution.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the credit management team to provide feedback. I will revert back to you with a resolution.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply02 Apr 2019, 13:56
Official
Good day Sibusiso
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the credit management team to provide feedback. I will revert back to you with a resolution.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will escalate your query to the credit management team to provide feedback. I will revert back to you with a resolution.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,