YS
Yvonne S
1 reviews | Active since Mar 2009
24 Mar 2015, 08:55
MTN CUTTING IN ON MY PHONE CALLS
I had an emergency call at 1.30am this morning to our local police station but had to wait and first listen to MTN's advertising before they connected me. I am sick of MTN's sms's all day long and now their invasion of my phone calls which has happened more than once but in an emergency like I had - this is totally unacceptable. This must stop immediately. It is an invasion of my privacy.
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Replies (1)
MTN South Africa's replyOfficial
30 Mar 2015, 11:49Hello yvon,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply30 Mar 2015, 11:49
Official
Hello yvon,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***