RT
Rick T
1 reviews | Active since Jul 2015
03 Aug 2015, 16:07
MTN CUTS YOU OFF WHEN IT IS THEIR FAULT
MTN's debit order, which has worked perfectly for 15 years, was not processed by MTN. There was definitely no problem on my side. Firstly, they make their problem mine, by placing the ****** on my shoulders to fix. Secondly, while I am corresponding with their Collections dept, they cut me off!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
19 Aug 2015, 08:59Hello Ricktud,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points, as well as for the delayed response and for any inconvenience caused as a result. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points, as well as for the delayed response and for any inconvenience caused as a result. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
MTN South Africa's reply19 Aug 2015, 08:59
Official
Hello Ricktud,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points, as well as for the delayed response and for any inconvenience caused as a result. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points, as well as for the delayed response and for any inconvenience caused as a result. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***