1 reviews | Active since Mar 2009
MTN cut you off when you want to give notice
I tried to give notice to end a cell phone contract on expiry date but MTN is keeping on telling me to only phone exactly 30 days before the time. Why can I not give notice longer before the time ?<br> Secondly, when you start talking to MTN Customer Services, they cut you off as soon as you start talking to them about ending a contract. This happened to me on the 14th October six times. The seven time I got through to a lady which assisted me. She told me that it is all fine to end the contract on the 10th November when it was due, when I asked for a reference number she cut me off again.<br> <br> Today I phoned again to confirm my call, I politely ask not to be cut off again and then got my reference number but was told that the contract will now only end on the 14th November because my call was logged on the 14th October.<br> <br> This is a **** to get more money out of us. I think I should report this to the Ombudsman.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
***-expire date 2015-11-10
We have tried to call you on both numbers.
Please be advised if you require to cancel the number from the network cancellation can be done 30-90 days before the contract expires. This is a per the terms and conditions signed with MTN.
If you request to cancel the contract but keep the number on pre-paid no cancellation needed, pre-paid migration can only be done a day after the contract expires as per terms and conditions. For this function you can call in on the *** to request for the pre-paid migration. Please note that all the data and airtime need to be used up before this is done, anything left on the SIM card will be lost. This function will be done on the same date when you call in.
We do not pick up the notes that the agent has sent the request to the cancellation department as yet.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
***-expire date 2015-11-10
We have tried to call you on both numbers.
Please be advised if you require to cancel the number from the network cancellation can be done 30-90 days before the contract expires. This is a per the terms and conditions signed with MTN.
If you request to cancel the contract but keep the number on pre-paid no cancellation needed, pre-paid migration can only be done a day after the contract expires as per terms and conditions. For this function you can call in on the *** to request for the pre-paid migration. Please note that all the data and airtime need to be used up before this is done, anything left on the SIM card will be lost. This function will be done on the same date when you call in.
We do not pick up the notes that the agent has sent the request to the cancellation department as yet.
Kind Regards,
Alice van der Merwe
***