MTN cut off my service - service still not back

Item: MTN South Africa
Rating: 2
Author: Aileen D

I am used to my services from MTN being suspended, it happens almost monthly and on the first the debit order goes off and on the 14th my service is back on, but it is already the 15th and I still do not have service, I had to get a prepaid phone, because I require my phone. Im on the road daily

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Replies (1)

MTN South Africa's replyOfficial

18 Apr 2016, 15:53

Hello aileendouglas,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

As per our records the matter was resolved on the 15-04-2016.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards,
Zukiswa
REQ:***

MTN South Africa's reply18 Apr 2016, 15:53

Official