Mtn cut my line even when paid with proof of payment. Nothing being done

Last week my line was cut, apparently due to now payment. Which infact was made during their app. I had proof that it came off my account as well as the paygate confirmation from THEM!!!

I phoned the call centre in my 10 minutes lunch break. I was treated like a piece of sh*t by the consultant who proceeded to raise her voice at me because i pointed out how can i send proof of payment with put internet.

She then screamed at me to tell me she opened the line. Which she never did, because it didnt work and i infact had to phone someome else.

I have logged a million queries through customer cares email as well as phone in. I keep getting told that they will send the proof of payment to be allocated. I have gotten a million sms’s to say queries have been opened and closed. Yet on my app it still says i owe them money and i got and sms this morning to say i must make payment.

The lady at the mtn store told me “oh shame so many people have been having the same problem with the app”. So if they are having a problem why did i have to email a million people and still being told I haven’t paid, and i have proven i have paid.

I am at my wits end. I am a student and i refuse to pay double. This is very stressful. Especially if my line gets cut again. Last week it gone done on the day my dad went into theatre and my mom couldnt get hold of me.

I pay close to R900, how on earth can i afford to pay double especially for the stuff up. No one is communicating back to me what is happening.

I dont know which direction to go anymore, im so disappointed in this service provider. I opened my contract with them when i just finished school. I have been with them for years and have never missed a payment. Why do i have to run around trying to sort this nonsense out, wasting more money and petrol.

Please can someone guide me or assist me with advice as to how to go forward .