1 reviews | Active since Mar 2013
MTN CUT MY ACCOUNT FOR UNJUST REASONS
As of the 31st July a payment to MTN was made in amount of R2,255.87 to MTN which was not returned, therefore the payment was successful to MTN. <br> However when I called in I was advised my August amount is outstanding?! As well as my September amount. <br> I confirm the September amount has not been paid yet as I am in the process of paying all my accounts in cash therefore need to ensure all correct amounts are submitted to me. <br> As proven in the above documents my payment for August has gone through. <br> Therefore kindly re calculate the New and Just amount that I will need to pay for this month. <br> Please note that I have Bcc'd my legal representatives as my Line Should not be cut or cancelled Until a new amount to pay for this month is sent is written to me or I receive a call shortly thereafter. <br> This needs to be resolved Urgently!<br> Now my account has been CUT!!! And no one has even gotten back to me. This is absolutely unacceptable as you are effecting my business
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please could you be so kind as to fax ***) through the proof of payment for the amount that was paid for August. Once we receive the proof of payment, our banking department will then be able to try & locate the funds and allocate accordingly.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please could you be so kind as to fax ***) through the proof of payment for the amount that was paid for August. Once we receive the proof of payment, our banking department will then be able to try & locate the funds and allocate accordingly.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
