MTN CUSTOMERS SERVICE / ****** PHONE DEPARTMENT

My phone was ****** 9 aug 2017 . I waited untill the 14th aug for a ITC number so i can go to the police station and get a case number for my insurance. the 14 aug i phoned again for my ITC number a lady gave it to me on the spot. whay it tokk 4 days .. heaven only knows. I sumbitted my claim at MTN INSURANCE, every day im phoning 3 times a day to follow up on my claim. the staff only can tell me 24 hrs. its been 48 hours and still going on. no feedback. AND ON TOP OF IT ALL they say IF MY CLAIM IS APPOVED !!!! what bull s*@t is this. I''ve been paying insurance on this device that is super expensive. I use my phone for work.. MTN has the worst service and very unhelpfull staff. this is my second hello peter regarding MTN. AND WHEN YOU HELLO PETER ... STILL NOTHING HAPPENS TO RESOLVE YOUR PROBLEM.