MTN Customercare does not care
<p>I am trying to close an account for a USB modem that I do not use. I wrote to them last year and they called me and asked if I want to keep the number. I said yes. They have not stopped charging me and use the debit order every month to ***** money from me. Every time I write to Customercare they send an automated response promising to get back to me but I get nothing. Do they understand the concept of ethical business? I get angry jsut thinking of this. It is a disgrace.</p>
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MTN South Africa's replyOfficial
04 Apr 2017, 23:56Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***3
Best regards,
MTN South Africa's reply04 Apr 2017, 23:56
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***3
Best regards,