MTN customer support (including ***** dept) is non-exstent

On Saturday 24 July 2021 around 14:00 I received a call claiming to be from MTN's ***** division. Long story short, this was a phishing ****. As I was not sure whether my account was compromised, I immediately informed MTN of this - sending email to *** at 14:11. Today 26 July, at 16:41, I still have not received ANY REPLY - and that from the ***** Department. While on MTN bashing: I regulraly now get VAS services claiming I had joined, and then they deduct money. I use my phone solely for basic communication, and have NEVER signed up for any VAS. Calls, emails to MTN resulted in zero action from them. I eventually had to get WASPA involved. Only then was it sorted. A few years ago I escalated a problem to a regional MTN manager before it was sorted. MTN's consumer support is non-existent.

Back to the ***** Department not bothering to respond. Also on the same afternoon I requested by email a brochure from Volkswagen's head office. Monday first thing it was in my inbox, and they have also phoned me. MTN could learn a lot from a professionally run company, such as Volkswagen.