MTN Customer Services not responding to queries

Item: MTN South Africa
Rating: 2
Author: Gregory H

Hi Ive been emailing MTN Customer Services on a daily basis for weeks with no response other than occasionally getting a reply saying the cell number I submitted is not on their system (which is impossible), Ive been into their Beacon Bay office to discuss the matter of a payment dispute and after submitting documentation, I again receive no response despite daily follow up emails. The dispute has been going on for months. Just needing someone to respond. Reference Number: ***3

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Replies (1)

MTN South Africa's replyOfficial

14 Oct 2015, 16:04

Hello ghorak001,

Thank you for posting.

Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.

As per our conversation earlier , matter resolved credit passed already .

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Rosetta
REQ:***

MTN South Africa's reply14 Oct 2015, 16:04

Official