MTN - Customer Service...or the lack thereof - May2022

I have been an Mtn client for years now. First as a prepaid and for the past 6years, I have been a contract subscriber. I have been trying to cancel my data contract since late last year. I have been on the call to customer care and been in several stores and sending messages via twitter and via email. After all that, I am still being billed for it. I have submitted the required information via email a few times already, because every other week, I get a message from one or other agent requesting my details. To which I respond that I have already sent it, copy in my initial email and include all the previous reference numbers. I am at wits end and quickly heading towards cancelling my mobile contract as well. I feel I'd be better off at another service provider.

I am extremely disappointed that this process has taken so long with no resolution. Neil Loggenberg - Data Contract - Cancellation #*** [#***]