Mtn Customer service useless
<p>I bought a data bundle through capitecs banking app. everything on capitecs side went through but mtns not. never received my data bundle. trying to contact the customer service is next to useless because they are always offline. for 3 days all answer I get is they are experiancing technical dificulties. I have been a loyal customer of mtn but are fed up now</p>
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MTN South Africa's replyOfficial
06 Oct 2016, 15:48Good afternoon Jaco Izaakse
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Can you Please provide the date and the month when the data bundle was bought, so that we can check and give accurate feedback.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply06 Oct 2016, 15:48
Official
Good afternoon Jaco Izaakse
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Can you Please provide the date and the month when the data bundle was bought, so that we can check and give accurate feedback.
We would like to assure you that we are actively working to improve our service levels.
Kind Regards
Lungi
REQ:***
Best regards,
's updateReviewer Update
06 Oct 2016, 16:1003 Oct 2016
Not necessary the issue have been resolved after 3 days
's update06 Oct 2016, 16:10
Reviewer Update
03 Oct 2016
Not necessary the issue have been resolved after 3 days