MTN Customer service sucks
We need to upgrade a prepaid sim card and need to do a sim swap. We are struggling for 3 days now. There is no way that you can speak to a person to assist you. All you get is the computer saying that you need to send an sms to 447700 with no response. I cannot change my number. Should I rather port my number to vodacom of cell c. Maybe they will help?
I send a couple of emails as well. One lady reply but only said she forward my email, and again we are sitting and waiting.
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MTN South Africa's replyOfficial
12 Apr 2019, 15:25Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have the sim swap has been processed successfully. Tested line is working fine.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have the sim swap has been processed successfully. Tested line is working fine.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
MTN South Africa's reply12 Apr 2019, 15:25
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have the sim swap has been processed successfully. Tested line is working fine.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I have the sim swap has been processed successfully. Tested line is working fine.
We would like to assure you that we are actively working to improve our service levels.
Warm RegardsZenetta Portia ViljoenComplaints Management team