1 reviews | Active since Aug 2013
MTN Customer service sucks
<p>Mtn without my consent, changed my normal monthly receipt of an electronic invoice, to one that requires a link and password to access the invoice (I have expierenced problems accessing the link to such an extent that I lost my faith in it).<br /> Several email requests to Mtn per email has failed to have a electronic invoice sent to me without the link (although I received a confirmation that my request has been recorded and changed on their system). In the mean time I have been prompted by several sms to pay for an invoice that I have not received (or able to inspect for its accuracy). My service was suspended because of my refusal to pay for something that was not invoiced to me.<br /> In addition my new cell contract was renewed for 2 years. My free minutes have resulted in my service to call out being suspended due to insufficient \air time\". Several requests to Mtn's call center to have the limitation removed have been met with confirmations telephonic ally that same was done but the problem persists. As I use the phone for business this has resulted in damaging my business. Something potential Mtn customers with business should consider before contracting with this company."</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised the account is on email function the system will send the statements via email function. The MTN active system can be used for statements and invoices. The OTP pin will be sent to you for security reasons . Please contact the MTN Active help desk to assist you on line with feedback, 1761 from the device. We have resent to you the last 3 months statements.
The account balance at the moment is R174.25. The service is suspended due to the usage limit set up as R0.00 meaning that once you have utilized the minutes and 500MB received free with the package airtime and data need to be loaded as prepaid function.
If you require for the usage limit to be changed from R0.00 to a amount you can set this up on the device. Please use *141*5# choose option 1 option 1 again change usage limit to the amount as per your request. Example if you change the usage limit from R0.00 to R500.00 the system will allow you to make extra calls or data usage for this balance and the account will be billed for additional calls and data after the free minutes and data has been used up.
Kind Regards,
Alice van der Merwe
REQ:***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised the account is on email function the system will send the statements via email function. The MTN active system can be used for statements and invoices. The OTP pin will be sent to you for security reasons . Please contact the MTN Active help desk to assist you on line with feedback, 1761 from the device. We have resent to you the last 3 months statements.
The account balance at the moment is R174.25. The service is suspended due to the usage limit set up as R0.00 meaning that once you have utilized the minutes and 500MB received free with the package airtime and data need to be loaded as prepaid function.
If you require for the usage limit to be changed from R0.00 to a amount you can set this up on the device. Please use *141*5# choose option 1 option 1 again change usage limit to the amount as per your request. Example if you change the usage limit from R0.00 to R500.00 the system will allow you to make extra calls or data usage for this balance and the account will be billed for additional calls and data after the free minutes and data has been used up.
Kind Regards,
Alice van der Merwe
REQ:***