BS
Blaise S
1 reviews | Active since Oct 2018
11 Jan 2019, 15:01
MTN CUSTOMER SERVICE PHONE LINES DOWN
I urgently require MTN to contact me. I am trying to find out why contract airtime & data have not been loaded and the MTN customer service lines (083 1 808 & 083 135) are experiencing an error : they will not accept the number I am trying to enter, and as they are automated and self-service, I can't reach an agent.
I have - separately - spoken to an agent at a store who cannot see what the problem is, and on checking the customer service numbers, experienced the same error.
Please can MTN call me back URGENTLY as I need to resolve this matter super urgently!
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MTN South Africa's replyOfficial
14 Jan 2019, 15:10Good day Blaise
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to call you after you requested I call after 10 minutes to gather facts on the matter as it was your colleague's account that you were enquiring about, but there was no answer. Your colleague is welcome to contact our contact center on 083 135 any time.
Warm regards,
Mazwi Zuma
Complaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to call you after you requested I call after 10 minutes to gather facts on the matter as it was your colleague's account that you were enquiring about, but there was no answer. Your colleague is welcome to contact our contact center on 083 135 any time.
Warm regards,
Mazwi Zuma
Complaints Analyst
MTN South Africa's reply14 Jan 2019, 15:10
Official
Good day Blaise
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to call you after you requested I call after 10 minutes to gather facts on the matter as it was your colleague's account that you were enquiring about, but there was no answer. Your colleague is welcome to contact our contact center on 083 135 any time.
Warm regards,
Mazwi Zuma
Complaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note I tried to call you after you requested I call after 10 minutes to gather facts on the matter as it was your colleague's account that you were enquiring about, but there was no answer. Your colleague is welcome to contact our contact center on 083 135 any time.
Warm regards,
Mazwi Zuma
Complaints Analyst