MTN customer service pathetic

Pathetic service I ordered a phone online on the 16 February 2024 after calling and waiting for 2 weeks the phone arrives on the 29 February 2024 however DSV biometric device could not read fingerprints and the driver left with the phone stating I need to contact MTN to send them an instruction to do a manual delivery. I called MTN and spent 5 hours on the phone being pushed from Customer Service to MTN Direct to Contract department all of which over 10 agents state they cannot assist. Today the 01 March 2024 from 8am I have been on the call again with the same issue being pushed from 1 department to another all agents stating that they cannot assist. The service is dissappointing with some agents being rude.