MTN CUSTOMER SERVICE PATHETIC

MTN customer care, the definition of poor customer service. If one could rate negative, it would be infinity.

I had a contract that I was paying around R80.00/month. MTN upgraded my contract, without my consent and knowledge thereof. I discovered this after noticing a debit order of about R2,100.00, yes 26fold, off my account and I was like what's going on... I have written to MTN and I must say your customer service is pathetic. You do not even have a central system in place to track customer queries... it's 2020 hellooo - will the case ever be resolved??? It's almost 2 months, I see no progress on the case. How does an organisation like MTN permit upgrades to be done without due diligence, owner absent??? Now I am a victim being forced to pay for services I am not using. I had deactivated incoming calls as I was out of the country, but now they are activated. I did not have them re-activated, who did??? - MTN.

Worse off, you do not have a customer service number that can be called from outside SA... SERIOUSLY? +27 83 135 does not work!