MTN CUSTOMER SERVICE - NON EXISTING

<p>I have been trying to get through to MTN's 809 services since last week the 23rd January 2017 to obtain cancellation figures on existing contracts as I want to cancell and join another service provider. I have two corporate accounts with MTN and because they cannot offer me better packages have decided to cancell my accounts with MTN and use another service provider. just for the record I have been with MTN for the past +- 16 years if not more. Each time I phoned I was put on hold for at least 45 min after which I hang up. I dediced to call the Head Office on ********** where I was also put on hold each and every time for long periods. They transferred me from one department to another (customer care, then corporate client accounts then retentions etc etc) whereby all informed me to dial 809. When i did that was cut off after requesting to speak to a consultant. A lady then at retentions (after getting through to them for the 4th time and me loosing it completely) said she would contact 809 on my behalf and explain my request. She then called me back telling me that she got through immediately and they informed her that she could not phone on my behalf and that I should call in in person. she also mentioned that I could send an email to ********** and put in my request which I then did after trying once more to get through to that department but was cut off once again. She also informed me that there was no other number or direct number I could phone - only 809!!! I sent an email on Friday and got a reply on Saturday with call reference ********** . The nightshift team also rep**** with reference ********** 9 and requested me to supply a cellphone number they could call me on. I only received this email on Monday morning the 30th January 2017. I then rep**** on that email with my contact details. No call received or any further emails. I then tried calling again but was cut off again. This morning the 31st January 2017 I once again tried calling but no luck and then sent them another email requesting them to contact me immediately. I sent my email at 07:26 and they read my message at 07:28. I sent another email request for them to contact me urgently at 10:35 and then again at 10:37. NO REPLY. Please could you respond to this as this has now gone to the point that I do not receive any joy out of MTN in providing me with the relevant information I need and today is the last day in moving to another service provider with better rates.</p> <p> </p> <p>I trust you find the above in order and that MTN has to realise that they have to work on better service to the community that supports them.</p> <p> </p> <p>Regards</p> <p> </p> <p>SONIA VAN DER NEST</p> <p> </p>