TS
Tracey S
1 reviews | Active since Mar 2013
04 May 2015, 11:50
MTN Customer Service Non Existent
I have been suspended by MTN again, This is the third time in three months. I pay my account and keep getting suspended. Trying to get hold of anyone to sort this out is near impossible. I am also on a fixed contract and see that I am getting billed for a usage charge which varies every month... Cant get hold of anyone. I am considering this a breach of contract
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MTN South Africa's replyOfficial
14 May 2015, 08:23Hello TLS74,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy any of our valued clients.
According to our records it reflects that your line has been unsuspended.
Your line has been suspended due to the credit limit set on your account.
The credit limit on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act.
To avoid being suspended in future kindly call our Call Centre on 808 or *** to increase your credit limit.
Regards,
Bronwyn
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy any of our valued clients.
According to our records it reflects that your line has been unsuspended.
Your line has been suspended due to the credit limit set on your account.
The credit limit on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act.
To avoid being suspended in future kindly call our Call Centre on 808 or *** to increase your credit limit.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply14 May 2015, 08:23
Official
Hello TLS74,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy any of our valued clients.
According to our records it reflects that your line has been unsuspended.
Your line has been suspended due to the credit limit set on your account.
The credit limit on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act.
To avoid being suspended in future kindly call our Call Centre on 808 or *** to increase your credit limit.
Regards,
Bronwyn
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy any of our valued clients.
According to our records it reflects that your line has been unsuspended.
Your line has been suspended due to the credit limit set on your account.
The credit limit on your account is determined after your credit history and rating has been evaluated in accordance to the National Credit Act.
To avoid being suspended in future kindly call our Call Centre on 808 or *** to increase your credit limit.
Regards,
Bronwyn
REQ:***