MTN - Customer SERVICE - NON EXISTENCE

My MTN contract was due to expire in MAY20201. I called the call center and they told in APR2020 *** and was told that I should call on the day of expiration 09JUN2020. As I said i want to cancel the contract and port my number to pre-paid.

I called again 03JUN2020 *** and again they told me call 09JUN2020 and I can cancel the contract and port my number to pre-paid.

I called 09JUN2020 *** and I gave instruction to cancel and port my number to prepaid. The response was that by the 12JUN2020 the contract will be automatically cancelled and my number ported to prepaid as requested.

I trusted this was in good order.

By 15JUN2020 no one could get ahold of me as the it said the number does not exists. I could make normal calls, however no one could contact me.

I logged 5 calls since 15JUN2020 till today with the following ref# #*** - Charlotte, told me to dial ##002# dismiss and then switch off my phone, wait a few minutes and switch back on

17JUN2020 #*** - Nompumelelo - told me she has logged a ticket and the contracts dept will handle it and it should work in 24 hours

19JUN2020 #*** - Xolile - said she sees the ticket is still open, however she cannot transfer my call i must call back. #*** - Lungani - said he has reset my number and it should be fine now, just switch off my phone wait 5 min and switch back on. It should work.

5th call - Nomfundo, tells me they are off line and unfortunately she cannot help

I did all of the above instructs to no success.

MTN has been a nightmare to deal with. Simple instructions are of great difficulty when it comes to service delivery.

Why is something so simple so difficult to process?

Please can i reliable;e person contact me to assist? I m tired of wasting my ytime and being shuffled from pillar to post!

Not sure how you will even contact me on my number!