Mtn customer service nightmare

Geez!!! I sent a query via email to customercare you respond 2 months later. You waste my airtime going through unisa ******* for 6 mins before i can even select options to get through to cancellations then you leave me on hold for 10 - 15 mins and drop the call. All i want is a fee quoted and to get out of term asap please get someone competent to help me absolutely shocking